The Level 3 English for Customer Service course focuses on teaching learners how to effectively deal with all aspects of customer service in English.
Required Level of English
This is a Level 3 course aimed at students with at least an intermediate level of English.
This course contains 30 learning hours.
The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor. The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.
Accredited by ALAP
This course is accredited to Level 3 by UK based specialist awarding organisation ALAP, Awarding Language Acquisition for Professionals.
Accepting and making calls to customer by telephone
Taking new orders from clients
Dealing with customer complaints successfully
Managing and training your customer service team effectively
Developing relationships with top customers
Dining out with a client
Presenting a product and making recommendations to a client
Dealing with a customer audit
Accepting feedback and responding to evaluation from a client
Working well with customers from different cultures